Complaint Form for Title VI

Title VI Complaint Procedure

Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by the Town of Middlebury Transit Authority may file a Title VI complaint by completing and submitting the agency's Title VI Complaint Form.

The Town of Middlebury transit authority investigates complaints received no more than 180 days after the alleged incident. The Town of Middlebury will process complaints that are complete. A copy of the complaint will be forwarded to the Connecticut Department of Transportation within 10 days.

Once the complaint is received, the Town of Middlebury will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.

The Town of Middlebury has 120 days to investigate the complaint. If more information is needed to resolve the case, the Town of Middlebury may contact the complainant. The complainant has 30 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information with 30 business days, the Town of Middlebury can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the letter or the LOF to do so.

A person may also file a complaint directly with the Connecticut Department of Transportation, Bureau of Public Transportation, Complaint Dept., 2800 Berlin Turnpike, Newington, CT 06111 -or- Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.